When a Manual Order is created, or when an order for a customizable product is received from Etsy or Amazon, Zakeke automatically sends an email to your customer with a link to access the customizer and complete the personalization (read more on how Zakeke works with Etsy integration and Amazon integration).
For Manual Orders and Etsy integrations, additional email notifications are also sent to the merchant to keep them updated on the order status.
All email notifications can be customized in Settings > Order Settings.
Email customization
You can customize the master template of your emails and the content of each email from Settings > Email notifications
Master Template is where you customize the template for the emails that go out to your customers.
Click on the editor window and add any text or logo by using the toolbar. Place the placeholder {{content}} in the position where you prefer the text of each specific email to appear.
You can then customize every single email with custom text and logos and suggested placeholders.
Using your custom address to send email notifications
By default, email notifications to you and your customers are sent from noreply@zakeke.com, but you can change it and use your own email address by following this guide.