Zakeke allows you to create offline manual orders for any product in your catalog and send them directly to your customers via email. Customers will receive a link to the customizer, where they can personalize the product with their preferred options and complete the design, without going through a checkout process.
Once the design is completed, you will receive all print-ready files, just as you would with a standard e-commerce order.
How to create manual orders
Go to Orders > Manual Orders tab > Create Manual Order
You can now:
- browse and select the product and variants for which you want to create a manual order
- insert the order information (number)
- type in the customer email that will receive the order
Once you click Create, the Manual Order will be created with the status New, and the order details, along with a link to the product customizer, will be sent to your customer via email.
Once your customer has completed the design, the order status will be marked as Complete in the Orders dashboard, and you will be able to download the print-ready files to proceed with fulfillment, just like with a standard order.
For a created order that has not yet been completed, you can perform three actions by clicking the three-dot menu in the Orders list:
- resend the email to the customer
- edit the recipient email address
- set the order as On-hold: in this case, the customer will no longer be able to access the product customizer via the link
Orders statuses
Orders are updated every 10 minutes and can have different statuses:
- New: it means you have received an order for a customizable product but the customer has not visually customized the item via Zakeke yet.
- Complete: it means that your customer has completed the personalization of your product and print-ready files are generated.
- On-hold: you put an order on hold if you want your customers to be no longer available to use the customizer for that order.
Pricing
For each manual order you send you'll pay a fee of $0,50.