Messages and Alerts

Zakeke Support

Updated July 10, 2026 20:30

Index

Overiview
Types of messages you can create/show in your customizer
How to embed external video or images in the messages

Overview

You can set messages to show your customers in the Visual Product Customizer. Different types of messages can be displayed at various points within the UI.

You can enable and manage messages from Settings > User Interface Settings > Messages and Alerts.

Types of messages you can create/show

Warning message for low-quality images

When a customer uploads an image or picture or chooses it from your galleries, Zakeke automatically checks if the image quality is good enough for printing. Read here a specific guide for this specific warning message.

Welcome messages

You can create two types of Welcome Message inside Zakeke for all of your products inside the Visual Customized and 3D Product Configurator:

a General message, displayed on all products when your clients open the Visual Customizer. It's a message that appears as soon as the Customizer opens. You can use it to provide the customers with useful information on the tool or instructions on how to personalize your product. Read also how to embed a video in the message.
a Product-specific message, displayed when customers open the Visual Customizer or Product Configurator and can be tailored specifically to one or more products.

Please note

1- If both a product-specific and a general message exist, the product-specific message will take priority.

Also, if more than one product-specific welcome message exist, the first one created will be shown to customers.

2- The product specific welcome message is NOT available for the Starter plan.

You may need to manage two different messages for logged in users and those unlogged, in this case you can use the Welcome message to unlogged.

Keep in mind that:

if both welcome messages for logged and unlogged users are active, each type of user will see the correspondent message.
if the message for unlogged is active while the generic or product specific welcome is not, only unlogged users will see a welcome message.
If the message for unlogged is not active while the generic or specific welcome message is, the latter will be available for both logged and unlogged users.

Add to cart confirmation

It creates a message that appears when customers click on the "Add to Cart" button in the Customizer.

You can also enable a mandatory confirmation checkbox that customers must check before proceeding to the cart. This is useful if your message includes important notes or warnings that you want to ensure the customer has acknowledged.

IMPORTANT

The feature "mandatory confirmation checkbox" is only available in the new Visual Product Customizer UI.
If you started using Zakeke after March 2025, you're all set. Otherwise, you’ll need to activate the new UI by going to:
Settings > User Interface Settings > Continue with New UI

If you don’t see the switch option, please contact us at help@zakeke.com.

Warning for items outside the print area

It shows a warning to your customers when an element of the design goes outside the print area. You can make it that it disables the "Add to cart" button if part of the design is outside the print area.

Upload notice

Is a message that appears in the customizer, under the images upload button, useful for communicating that your customer has full legal rights to use the images he uploads.
You can also add an additional message to make confirmation mandatory.

Exit warning

You can display a warning message whenever customers click on the "Back" button exiting the Zakeke's iframe. You can edit the default message as any other alert message.

How to embed external video or images in the messages

How to embed videos

You can embed a youtube video in the messages. Only videos from YouTube can be embedded.

How to do it:

In your browser, go to the YouTube video that you want to embed.
Under the video, click share.
Click the Embed word.
Then from the box that appears, copy the HTML code.
Go to your Zakeke admin panel and go to Settings > Messages and Alert.
Select the message type and open it.
Click on the Source code symbol <>
Paste the HTML code and save.

We suggest you change the following values in the HTML code to have a good result for mobile devices:

width="100%"
height="258"

How to embed images

You can embed images in your messages.