Save Design and Customer Saved Designs

Your customers can save their designs by using the "Save Design" button.

Summary

1. How the Save option works
2. Managing the option

3. Customer saved design

   3.1 How to merge customers

1. How the Save option works

The designs get saved in the cache (and they will be available to the users under "My saved designs" as long as they do not clear the cache and stay on the same device from which they saved the design) unless your customer is logged into your website or is saving a design for a manual order, or through Etsy or Amazon integrations. In these cases, the designs are permanently saved in the Zakeke back-office and you can access them from the Customer saved designs section in the back-office.

IMPORTANT: even if the customer is logged to your website, designs won't be saved in his/her account on your website but only in the backoffice and he/she still needs to access the customizer to find the saved designs and make an order.

If you don't see this UI, it means you're using our previous version. You can switch from your Zakeke back-office > User Interface settings, but if you don't see the option to switch, contact us at [e-mail].

2. Managing the option

The Save button is enabled by default. If you wish to disable it for your products, you do it via:

1. Settings > General Settings
2. uncheck the option "Enable "Save design" button".

This option is available for single product only or for usage across all customizable products. 

If checked, your customers can save a design for later use. By default, the saved design will only be available for the product it was created for. However, you have the option to allow the design to be applied across all customizable products. Zakeke will automatically adjust the design to fit different print areas as accurately as possible, so imperfections might apply.

3. Customer saved designs

Designs are saved by customer ID or email, depending on the e-commerce platform. Also, you can search them by tags.

Saved designs can be edited by you by clicking on the edit button (pencil symbol). Once you've edited a design, your customer will find the edited design in his/her gallery in the customizer ("My saved designs").

Please note

If a design based on a pre-designed template by variant is saved, the behavior depends on the save option chosen in the backoffice (see section 2):

Save design for single product only → The design can't be used on a different variant of the same product.

Allow design usage across all products → The design can be used on any product regardless of the variant.

3.1 How to merge customers

You have the ability to merge two customers, moving all saved designs from a source customer to a destination customer.

To perform a merge:

1. Navigate to the Customer saved designs section in your back-office.
2. In the Customers list on the left, locate the customer profile you wish to merge.
3. Click the merge icon (represented by a branching arrow symbol) next to the customer's name.
4. A pop-up window will appear titled "Merge from" and "Merge into".
5. Verify the Merge from (source) customer and select the correct Merge into (destination) customer from the dropdown menu.
6. Click the Merge button to confirm the action.

Warning

This action is irreversible. All saved designs from the source customer will be permanently moved to the destination customer.