Are you using Zakeke with a Shopify, BigCommerce or Wix store?
You don't need a separate password for your Zakeke account, just access the Zakeke app from your Shopify, BigCommerce or Wix admin panel.
If you're not using Shopify, BigCommerce or Wix and still have an issue with the reset password, please drop us a line to help@zakeke.com.