This is a comprehensive guide on how to use Zakeke with your Amazon store.
Summary
- How it works
- Creating your customizable products
- Getting orders and print-ready files
- Managing notifications
1. How it works
Zakeke enables your customers to visually personalize the products you sell at your Amazon store. It works as follows:
- Customers buy your item at your Amazon store.
- They automatically receive a link via Amazon Messaging to visually personalize their purchased items by using the Zakeke customizer.
- You get print-ready files in your Zakeke back office.
2. Creating your customizable products
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In your Zakeke back-office, pick a product from your Amazon store and make it customizable via Zakeke.
The product is now customizable via Zakeke and your customers will be able to personalize it after they've purchased it from your Amazon store.
3. Enabling your customers to personalize their purchased items and managing your orders
When your customers buy your product, an order is generated in Zakeke as well and you get informed via email. At the same time, your customer receives a notification with the link to the customizer to personalize the item he/she has purchased by using the Amazon integrated messaging system. They don't need to create an account, just click on the link and get in the customizer.
Orders status
Orders are updated every 10 minutes and can have different statuses:
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New: it means you have received an order for a customizable product but the customer has not visually customized the item via Zakeke yet.
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Complete: it means that your customer has completed the personalization of your product and print-ready files are generated.
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On-hold: you put an order on hold if you want your customers to be no longer available to use the customizer for that order.
To put an order on hold go to Orders > Details > Set as on-hold
On-hold orders can be restored to the previous status from Orders > Details > Restore status
For each order you can:
- Edit Print-Ready Files: edit the print-ready files of a completed order.
- Allow customer to edit again: it regenerates the link to the customizer for your customers and they can edit the personalization again.
4. Managing notifications
Notifications to your customers are sent by using the Amazon integrated messaging system. You can customize the text of the message from by going to Zakeke back-office > Settings > Notifications.